WhatsApps sending through API

Incident Report for Sinch

Resolved

This incident has been resolved.
Posted Apr 21, 2026 - 13:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 21, 2026 - 13:50 UTC

Update

We are continuing to work on a fix to this issue, it'll be deployed this afternoon.
Posted Apr 21, 2026 - 09:49 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 20, 2026 - 13:44 UTC

Update

WhatsApps sendings through web application is working.
Posted Apr 20, 2026 - 10:08 UTC

Investigating

Sending WhatsApps messages through API is not working since we do not provide requirement fields to identify WhatsApps Template.
Posted Apr 20, 2026 - 10:03 UTC
This incident affected: Campaigns (Campaigns API (France 🇫🇷), Campaigns API (Europe 🇪🇺), Campaigns API (North America 🇺🇸 / 🇨🇦)).
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