This incident has been resolved and the traffic towards Celcom Malaysia is continued to be stable.
Incident Start Time: 2020-12-27 16:28 UTC Incident Restoration Time: 2020-12-27 19:38 UTC Incident End Time: 2020-12-28 05:20 UTC
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Dec 28, 2020 - 05:24 UTC
Monitoring
Dear Clients,
We are writing to inform you that delivery to Celcom, Malaysia has normalized since 2020-12-27 19:38 UTC We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.
We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Dec 27, 2020 - 20:54 UTC
Investigating
Dear Clients
We are writing to inform you that we are currently observing delivery issues towards the Celcom network in Malaysia. We are working with the operator to solve this issue.
Incident Start Time: 2020-12-27 16:28 UTC
Impact: Clients may observe delayed or failed MTs/DRs towards Celcom MY.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 27, 2020 - 19:12 UTC
This incident affected: External Connectivity (SMS - APAC).