Delivery issues - MMS TFN

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Jan 11, 2021 - 00:33 UTC

Monitoring

A fix has been implemented and we are currently monitoring the results.

Incident Start time: 2021-01-09 12:00 UTC
Incident End time: 2021-01-09 22:30 UTC

Posted Jan 10, 2021 - 22:50 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing delivery issues towards the US affecting only Tollfree MMS traffic.

Incident start time: 2021-01-09 12:00 UTC

Impact: Clients will experience delayed TFN MMS MT/DLR

We appreciate your patience and apologize for any inconvenience experienced while we are working to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.

Posted Jan 10, 2021 - 22:11 UTC

This incident affected: External Connectivity (MMS - US - Toll Free).