This incident has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs Incident End Date & Time (GMT) : 11th Mar 2026, 1:06 hrs
We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 16, 2026 - 21:51 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 08, 2026 - 01:07 UTC
Update
We are still continuing to investigate this issue. We will provide update as more information becomes available.
Posted Mar 07, 2026 - 22:32 UTC
Update
We are continuing to investigate this issue.
Posted Mar 07, 2026 - 20:20 UTC
Update
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
Posted Mar 07, 2026 - 20:09 UTC
Investigating
Ticket Number :: MNOC-63424 Services:: DI MMS 365 - SMSx
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 07th Mar 2026, 18:56 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 07, 2026 - 19:14 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).