DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-45149

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Dec 26, 2022 - 04:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 26, 2022 - 02:41 UTC

Identified

Dear Customer,

MM7 queues are decreasing gradually.

NOC will update the future improvements.

Posted Dec 26, 2022 - 02:01 UTC

Investigating

Ticket Number :: MNOC-45149
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 25 December 2022 16:00 Hrs

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 25, 2022 - 16:15 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).