DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards one of our partners in Mexico

Incident Report for Sinch

Resolved

Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe degradation in delivery of MT, MO and DLR's. Traffic delivery has resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 28 Oct 2021 04:10 Hrs.
Incident End Date & Time (GMT) : 28 Oct 2021 06:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Oct 28, 2021 - 06:16 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in Mexico.
• Some of our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working with high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 28 Oct 2021 04:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 28, 2021 - 04:32 UTC