All queues have been cleared and traffic is resumed back to normal. We will continue to monitor the traffic.
Incident Start Date & Time (GMT) : 15-Oct-2022 15:00 Hrs. Incident End Date & Time (GMT) : 16-Oct-2022 08:00 Hrs.
Posted Oct 16, 2022 - 08:15 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 15, 2022 - 23:09 UTC
Update
Dear Client,
We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 15, 2022 - 22:31 UTC
Investigating
Ticket Number : : MNOC-2002 Services :: DI MMS 365 – MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
We will update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 15-Oct-2022 15:00 Hrs.