Sinch Incident - Network Disturbance

Incident Report for Sinch

Resolved

Dear Client,

The network disturbance at our EU2 site has been resolved.

Incident Start Time: 2021-06-25 22:06 UTC
Incident Stop Time: 2021-06-25 22:43 UTC
Impact: Clients may have experienced delayed or rejected MT and MO messages towards Turkey, France and Belgium

We apologize for the inconvenience this has caused and please reach out to support@sinch.com for further information.

Sincerely,
Sinch Support
Posted Jun 25, 2021 - 23:05 UTC

Investigating

Dear client,

We are currently experiencing a network disturbance on one of our hosts.

Impacted destinations: France, Turkey and Belgium
Client may experience delay or rejected MT and MO messages towards these destinations.

Incident start time: 22:06 UTC.
Incident end time: TBD

Kindly accept our apologies as we are working to resolve this issue.

If you have any questions or concerns, kindly reach out to support@sinch.com.
Posted Jun 25, 2021 - 22:06 UTC
This incident affected: External Connectivity (SMS - EMEA).