The regional internet connectivity problems in US west coast has been resolved.
Start Time: 2021-12-15 15:20 UTC End Time: 2021-12-15 15:58 UTC
Impact: Connectivity issues towards Sinch's SMPP, HTTP and ENUM API in US2 Connectivity issues towards Sinch's Legacy SMPP and Redhot XML API in US2 SMS MT and MO delays on AT&T, T-Mobile and Verizon
We apologize for the inconvenience this has caused, and please reach out to support@sinch.com for further information.
Sincerely, Sinch Support.
Posted Dec 16, 2021 - 04:52 UTC
Monitoring
Dear Client,
We have identified the issue was due to regional Internet connectivity problems in US west coast.
Start Time: 2021-12-15 15:20 UTC End Time: 2021-12-15 15:58 UTC
Impact: Connectivity issues towards Sinch's SMPP, HTTP and ENUM API in US2 Connectivity issues towards Sinch's Legacy SMPP and Redhot XML API in US2 SMS MT and MO delays on AT&T, T-Mobile and Verizon
We will continue to monitor the stability of the network connections at our US site.
Please contact support@sinch.com should you require further information or assistance.
Posted Dec 15, 2021 - 16:42 UTC
Update
We are continuing to investigate this issue.
Posted Dec 15, 2021 - 16:30 UTC
Investigating
Dear Client,
We are currently investigating a general network issue in the US.
Start Time: 2021-12-15 15:25 UTC
We appreciate your patience and apologize for any inconvenience while we work to resolve the issue. We will keep you updated with the latest developments.
Please contact support@sinch.com should you require further information or assistance.