Delivery issues - United States and Canada

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-09-20 14:12 UTC
Incident End Time: 2025-09-20 16:25 UTC
Posted Sep 20, 2025 - 19:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 20, 2025 - 17:27 UTC

Investigating

We are currently observing delivery issues in United States and Canada.

Incident Start Time: 2025-09-20 14:12 UTC

Impact: Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Sep 20, 2025 - 15:52 UTC
This incident affected: Messaging APIs (SMPP - US).