We are writing to inform you that queues have been cleared and traffic resumed back to normal.
Incident Start Date & Time (GMT) : 07 Jun 2022 16:35 Hrs. Incident End Date & Time (GMT) : 08 Jun 2022 06:50 Hrs.
We consider this issue as resolved.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Jun 08, 2022 - 07:19 UTC
Update
MM7 queues built within our platform are due to high traffic and are gradually decreasing. We will continue to monitor and inform on further improvements.
Posted Jun 08, 2022 - 00:34 UTC
Identified
MM7 queues built within our platform are due to high traffic and are gradually decreasing. We will continue to monitor and inform on further improvements.
Posted Jun 07, 2022 - 20:54 UTC
Investigating
Ticket Number :: MNOC-40344 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 07 Jun 2022 16:35 Hrs.