We like to inform that the MM7 queues have been cleared and delay in delivery of traffic has been successfully resolved. Our technical team has addressed the issue and delivery of traffic has been restored. Messages are now being delivered without delay.
Incident Start Date & Time (GMT) : 14 Nov 2023 18:50 Hrs Incident End Date & Time (GMT) : 14 Nov 2023 22:25 Hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 14, 2023 - 22:52 UTC
Investigating
Ticket Number :: MNOC-50857 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 14 Nov 2023 18:50 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Nov 14, 2023 - 19:27 UTC
This incident affected: Sinch DI Services (MM7 (MMS 365)).