DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43839

Incident Report for Sinch

Resolved

MM7 Queues built within our platform have cleared and traffic is processing normally.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact


Incident Start Date & Time (GMT) : 24-Oct-2022 14:02 Hrs.
Incident Start Date & Time (GMT) : 25-Oct-2022 02:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 25, 2022 - 02:41 UTC

Update

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We are proactively monitoring and update on further progress.
Posted Oct 25, 2022 - 01:01 UTC

Update

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We are proactively monitoring and update on further progress.
Posted Oct 24, 2022 - 19:14 UTC

Monitoring

Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We are proactively monitoring and update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Oct 24, 2022 - 16:17 UTC

Investigating

Ticket Number : : MNOC-43839
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery


Incident Start Date & Time (GMT) : 24-Oct-2022 14:02 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 24, 2022 - 14:52 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).