EU3 site - REST/HTTP degradation

Incident Report for Sinch

Resolved

Dear clients,

We are retroactively informing you of an intermittent issue at our EU3 SMSC that has already been resolved that resulted in a small subset of MT requests from our REST and HTTP frontend APIs that were load-balanced towards the degraded SMSC node in the backend. In the meantime, the majority of the incoming REST and HTTP API requests were load-balanced across operational EU1 and EU3 SMSC nodes in the backend during the degraded window.

Incident Start Time: 2022-03-22 21:07 UTC
Incident End Time: 2022-03-23 10:30 UTC

Posted Mar 22, 2022 - 20:00 UTC