Delivery Issue Colombia - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-05-22 11:59 UTC
Incident End Time: 2026-05-22 18:50 UTC
Posted May 22, 2026 - 19:38 UTC

Update

We are continuing to investigate this issue.
Posted May 22, 2026 - 17:53 UTC

Investigating

We are currently observing delivery issues in Colombia - Claro.

Incident Start Time: 2026-05-22 11:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted May 22, 2026 - 16:44 UTC
This incident affected: External Connectivity (SMS - LATAM).