DI SMS 365 | Operator Services | Application Maintenance | PCR Number #9233
Scheduled Maintenance Report for Sinch
Completed
The scheduled maintenance has been completed.
Posted Sep 14, 2021 - 08:25 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 14, 2021 - 06:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Sep 08, 2021 - 13:09 UTC
Scheduled
Services :: DI SMS 365
PCR Number :: 9233

Start Date and Time (GMT):: 14 Sep 2021 06:00 Hrs.
End Date and Time (GMT):: 14 Sep 2021 10:00 Hrs.

Impact:

Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted
Report Manager Access : Access to universal Platform GUI will be impacted
Report Manager Statistics : Delay in statistical data

Description:


Sinch Digital Interconnect will be conducting a planned activity on internal applications involving an upgrade to our logging layer on September 14th. We are striving to have no interruption to Mobile Data Record (MDR) or Customer Data Record (CDR) exports following the upgrade. However, in the event of an unforeseen issue, you may experience a delay in MDR/CDR exports on our SFTP server for up to 72 hours.

If a delay does occur, there will be no data lost and files will be posted for any past days. If you continue to experience issues with files not being posted to your SFTP account after 72 hours, please contact us. (Please find our E-mail ID and contact number at the bottom of this notification)

Please note that if you don't currently retrieve MDRs from our SFTP server, you can safely ignore this notification.
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If you experience any issues during or after this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Sep 08, 2021 - 00:23 UTC
This scheduled maintenance affected: Sinch DI Services (SMS 365 Operator).