Delivery Issue Singapore - Singtel

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-01-17 11:30 UTC
Incident End Time: 2023-01-17 12:30 UTC

Posted Jan 17, 2023 - 14:24 UTC

Update

A fix has been implemented and we are monitoring the results.

Incident Start Time: 2023-01-17 11:30 UTC
Incident Resolution Time: 2023-01-17 12:30 UTC

Posted Jan 17, 2023 - 13:29 UTC

Monitoring

We are observing stable traffic since 12:33 UTC, and will monitor for any further discrepancies.

Posted Jan 17, 2023 - 13:26 UTC

Update

We are continuing to investigate this issue.

Posted Jan 17, 2023 - 12:41 UTC

Investigating

We are currently observing delivery issues towards Singapore - Singtel.

Impact: Delayed MT/MO, as well as missing/delayed delivery receipts.

We will update you as soon as we have more information.

Posted Jan 17, 2023 - 12:34 UTC

This incident affected: External Connectivity (SMS - APAC).