DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-37718

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Feb 23, 2022 - 04:10 UTC

Update

Due to high traffic MM7 queues were observed in our platform.
Queues are gradually decreasing now. We will update on further improvements.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 23, 2022 - 02:59 UTC

Investigating

Ticket Number :: MNOC-37718
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 23 February 2022 00:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 23, 2022 - 00:52 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).