Delivery Issue US - Verizon

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-01-14 17:00 UTC
Incident End Time: 2026-01-15 13:09 UTC
Posted Jan 15, 2026 - 13:52 UTC

Update

We are continuing to investigate this issue.
Posted Jan 15, 2026 - 04:14 UTC

Update

We are continuing to investigate this issue.
Posted Jan 14, 2026 - 23:08 UTC

Update

We are continuing to investigate this issue.
Posted Jan 14, 2026 - 20:04 UTC

Investigating

We are currently observing delivery issues in US - Verizon.

Incident Start Time: 2026-01-14 17:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Jan 14, 2026 - 18:51 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC, MMS - US, MMS - US - Toll Free, MMS - US - 10DLC).