Our support groups have resolved the issue and we see no further queueing on our platform. Traffic delivery has resumed back to normal.
Incident Start Date & Time (GMT) : 22 OCT 2021 12:35 Hrs Incident End Date & Time (GMT) : 22 OCT 2021 13:15 Hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 22, 2021 - 13:48 UTC
Investigating
Ticket Number :: MNOC-34165 Services:: DI SMS 365(iSMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within iSMS platform for SMPP customers. Few of our customer connected to iSMS platform via SMPP may observe potential delay in delivery for MO & MT messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 22 OCT 2021 12:35 Hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 22, 2021 - 12:37 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).