Service Degradation - Customer Dashboard - Message Search and Analytics

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-09-26 - 15:00 UTC
Incident End Time: 2025-09-26 - 23:45 UTC

Posted Sep 27, 2025 - 00:56 UTC

Update

We are continuing to investigate this issue.

Posted Sep 26, 2025 - 22:08 UTC

Investigating

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Incident Start Time: 15:00 UTC

Our engineers are working to restore service as soon as possible.

Posted Sep 26, 2025 - 17:40 UTC

This incident affected: Dashboard.sinch.com (Analytics).