Operator Notification - SFR France

Incident Report for Sinch

Resolved

The operator have successfully resolved a network-related incident on their end.

Start Time: 2020-09-01 15:40 UTC
End Time: 2020-09-01 16:33 UTC

We appreciate your patience while the operator worked to resolve this issue.

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Sep 01, 2020 - 18:04 UTC

Monitoring

We are not seeing any connectivity issues since 16:33 UTC, and are closely monitoring the situation should any issue arise.
Posted Sep 01, 2020 - 16:38 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing connectivity instability towards SFR France network which may impact outgoing and incoming traffic for the mentioned network.
Work is being done alongside the operator to resolve this as soon as possible.

Start Time: 2020-09-01 15:40 UTC
End Time: TBD

Impact: Clients may experience delayed or failed Outbound and Inbound traffic for SFR France.

We appreciate your patience while work is being done to resolve this issue.

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Sep 01, 2020 - 15:52 UTC
This incident affected: External Connectivity (SMS - EMEA).