Impact :: Mobile Terminating (MT) Traffic: NA Mobile Originated (MO) Traffic: NA DR Notification : NA Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 18 Feb 2023 09:30 Hrs. Incident Start Date & Time (GMT) : 20 Feb 2023 04:00 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Feb 20, 2023 - 04:16 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 20, 2023 - 03:25 UTC
Update
Dear Customers,
We are still observing delay in delivery of Deliver Receipt for the traffic sent towards multiple operators in China. We are working with support team to resolve the issue.
Impact :: DR Notification : Potential delay in delivery.
We are still observing delay in delivery of Deliver Receipt for the traffic sent towards multiple operators in China. We are working with support team to resolve the issue.
Impact :: DR Notification : Potential delay in delivery.
We are still observing delay in delivery of Deliver Receipt for the traffic sent towards multiple operators in China. We are working with support team to resolve the issue.
Posted Feb 19, 2023 - 09:05 UTC
Identified
We are still observing delay in delivery of Deliver Receipt for the traffic sent towards multiple operators in China. We are working with support team to resolve the issue.
Posted Feb 19, 2023 - 03:52 UTC
Investigating
Ticket Number :: NA Services:: DI SMS 365
Description :: • Sinch DI Monitoring NOC is currently observing delay in delivery of Deliver Receipt for the traffic sent towards multiple operators in China. • Some of our customers may observe potential delay in delivery of Deliver Receipt for the traffic sent towards multiple operators in China. • Support team is currently working on high priority to resolve this issue. • Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: NA Mobile Originated (MO) Traffic: NA DR Notification : Potential delay in delivery. Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : Sat Feb 18 09:30 GMT 2023