Delivery Issue Brazil - Algar Telecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-02-13 07:13 UTC

Incident End Time: 2025-02-13 10:00 UTC
Posted Feb 13, 2025 - 11:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 13, 2025 - 09:08 UTC

Investigating

We are currently observing delivery issues in Brazil - Algar Telecom.

Incident Start Time: 2025-02-13 07:13 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Feb 13, 2025 - 07:59 UTC
This incident affected: External Connectivity (SMS - LATAM).