The source of the degradation has been located and patched. Monitoring shows stable performance and there is no impact to Analytics since 17:07 UTC.
Incident Start Time: 2021-01-11 18:50 UTC Incident End Time: 2021-01-18 17:07 UTC
Impact: Clients will have been presented with lower than actual volumes under SMS, Analytics.
We thank you for your patience while we worked to resolve this matter. Please contact support@sinch.com should you require further information or assistance.
Posted Jan 19, 2022 - 07:40 UTC
Investigating
Dear client,
We are writing to inform you of a degradation affecting the Analytics section of https://dashboard.sinch.com. Please note that Message search is not affected.
Incident Start Time: 2021-01-11 18:50 UTC Incident End Time: TBD
Impact: Clients will be presented with lower than actual volumes under SMS, Analytics.
We thank you for your patience while we are working to resolve this matter. Please contact support@sinch.com should you require further information or assistance.
Posted Jan 18, 2022 - 08:06 UTC
This incident affected: Customer Portal (Analytics).