This incident is resolved and there is no traffic impact. We will continue to monitor.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 04 July 2022 06:00 Hrs. Incident End Date & Time (GMT) : 04 July 2022 06:39 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 04, 2022 - 07:23 UTC
Monitoring
Dear Clients,
The services have restored and there was no potential impact, we will update once the incident is full resolved.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 04, 2022 - 06:46 UTC
Investigating
Ticket Number :: MNOC-41004 Service:: SMSx
Description :: • Sinch DI Monitoring NOC is currently observing delay in delivery of MT/MO & DLR messages. • Some of our customers may observe potential delay in delivery of MT/MO & DLR messages. • Support team is currently working on high priority to resolve this issue. • Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 04 July 2022 06:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 04, 2022 - 06:22 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).