Dear Clients, The issues stands resolved and traffic on our platform is processing normally. We will continue to monitor.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 29 June 2022 18:10 Hrs. Incident End Date & Time (GMT) : 29 June 2022 22:35 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 29, 2022 - 23:04 UTC
Investigating
Ticket Number :: MNOC-40893 Service:: SMSx
Description :: • Sinch DI Monitoring NOC is currently observing delay in delivery of MT & DLR messages. • Some of our customers may observe potential delay in delivery of MT & DLR messages. • Support team is currently working on high priority to resolve this issue. • Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 29 June 2022 18:10 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 29, 2022 - 18:32 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).