DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR | TT# MNOC-39227

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Apr 21, 2022 - 22:23 UTC

Update

Ticket Number :: MNOC-39227
Services:: DI SMS 365

Description ::
All the queues have cleared. Traffic delivery has resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 21 April 2022 21:30 Hrs.
Incident End Date & Time (GMT) : 21 April 2022 22:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 21, 2022 - 22:23 UTC

Investigating

Ticket Number :: MNOC-39227
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our platform
Some of our customers may observe a potential delay in delivery for MO, MT and DLR traffic.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queueing at carrier end
DR Notification : Queueing at carrier end
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 21 April 2022 21:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 21, 2022 - 22:11 UTC