After thorough investigation by our triage team, it has been determined that there is no impact on traffic. All the messages are getting delivered without any delay. This issue stands resolved and closed.
We apologize for any inconvenience this may have caused.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 9 March 2024 00:50 Hrs. Incident End Date & Time (GMT) : 9 March 2024 01:45 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 09, 2024 - 02:21 UTC
Investigating
Ticket Number :: MNOC-52263 Service:: SMSx
Description :: • Sinch DI Monitoring NOC is currently observing delay in delivery of MT & DLR messages. • Some of our customers may observe potential delay in delivery of MT & DLR messages. • Our support teams are currently working on high priority to resolve this issue. • Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 9 March 2024 00:50 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 09, 2024 - 01:48 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).