Service Degradation - Customer Dashboard - Message Search and Analytics

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-09-12 08:20 UTC
Incident End Time: 2025-09-12 08:50 UTC

Posted Sep 12, 2025 - 12:56 UTC

Update

We are continuing to investigate this issue.

Posted Sep 12, 2025 - 11:04 UTC

Investigating

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Posted Sep 12, 2025 - 09:01 UTC

This incident affected: Dashboard.sinch.com (Analytics).