DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR Traffic towards multiple destinations

Incident Report for Sinch

Resolved

We no longer observe delay in delivery of traffic.
Traffic has been resumed back to normal.

Incident Start Date & Time (GMT) : 29 December 2022 15:00 Hrs
Incident End Date & Time (GMT) : 30 December 2022 00:40 Hrs.
Posted Dec 30, 2022 - 00:46 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue for one of our partners towards multiple destinations.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 29 December 2022 15:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Dec 29, 2022 - 16:02 UTC