DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-44562

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Nov 26, 2022 - 10:30 UTC

Monitoring

MM7 queues built within our platform are due to high traffic.
Currently queues are decreasing. We will continue to monitor and update on further improvements.

Posted Nov 26, 2022 - 08:19 UTC

Identified

MM7 queues built within our platform are due to high traffic.
Currently queues are decreasing. We will continue to monitor and update on further improvements.

Posted Nov 26, 2022 - 03:32 UTC

Investigating

Ticket Number :: MNOC-44562
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery of Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 25 November 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 25, 2022 - 17:07 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).