Description :: We are writing to inform you that the issues have been resolved and traffic is back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 22 June 2022 09:00Hrs. Incident end Date & Time (GMT) : 22 June 2022 11:00Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 22, 2022 - 11:07 UTC
Update
UPDATE
Description ::
Customers who are connected through LiveLink may also observe delay in delivery of MO,MT and DLR traffic.
Our internal monitoring has alerted to an incident, Customers may observe Potential Delay in delivery of MO, MT and DLR message, Support team is working on the issue to fix it.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 22 June 2022 09:00Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 22, 2022 - 09:55 UTC
Investigating
Ticket Number :: MNOC-40704 Services:: DI SMS 365
Description :: Our internal monitoring has alerted to an incident, Customers may observe Potential Delay in delivery of MO, MT and DLR message, Support team is working on the issue to fix it.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 22 June 2022 09:00Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 22, 2022 - 09:37 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).