Sinch Operator Notification - Toll Free Number provider

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that the issue with delayed MT, MO, and DLRs on the Verizon network has been resolved.

Incident start time: 2021-03-13 17:07 UTC
Incident end time: 2021-03-13 18:40 UTC

We sincerely apologize for any inconvenience caused during this incident.

Please contact support@sinch.com should you require further information or assistance.
Posted Mar 13, 2021 - 20:24 UTC

Investigating

Dear Client,

We are writing to inform you that our Toll-Free number provider is currently experiencing delivery issues towards AT&T US.

Impact: Clients may experience delayed MT/MO traffic and delayed DLRs towards Verizon US.

Incident start time: 2021-03-13 17:07 UTC


We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.

Please contact support@sinch.com should you require further information or assistance
Posted Mar 13, 2021 - 18:58 UTC
This incident affected: External Connectivity (SMS - US - Toll Free).