We are writing to inform you that we have not observed any further issues since the last update, and will mark this incident resolved.
Incident start time: 2021-04-14 12:00 UTC Incident end time: 2021-04-14 17:30 UTC
We appreciate your patience and apologize for any inconvenience experienced while we worked with the operator to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Apr 24, 2021 - 14:09 UTC
Monitoring
Dear Client,
We are writing to retroactively inform you of delayed DLRs from Sprint. Sprint has confirmed they had DLR queues on their end during the period below:
Incident start time: 2021-04-14 12:00 UTC Incident end time: 2021-04-14 17:30 UTC
Impact DLR: Clients may experience delayed DLRs on a subset of their shortcode traffic to Sprint.
We appreciate your patience and apologize for any inconvenience experienced while the operator worked to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Apr 14, 2021 - 19:19 UTC
This incident affected: Connectivity by region (SMS - US - ShortCode).