We are writing to inform you that queues have been cleared and traffic has resumed back to normal state on further monitoring. Hence we consider this issue as resolved.
Incident Start Date & Time (GMT) : 24 November 2022 17:05 Hrs. Incident End Date & Time (GMT) : 24 November 2022 22:20 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Nov 24, 2022 - 23:50 UTC
Identified
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are actively monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Nov 24, 2022 - 18:47 UTC
Investigating
Ticket Number :: MNOC-44548 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery of Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 24 November 2022 17:05 Hrs.