DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards MTN Zambia

Incident Report for Sinch

Resolved

We no longer observe degradation towards MTN Zambia. Traffic delivery has resumed back to normal.

Incident Start Date & Time (GMT) : 17 August 2021 14:00 Hrs.
Incident End Date & Time (GMT) : 17 August 2021 17:50 Hrs.
Posted Aug 17, 2021 - 17:55 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
•Sinch DI Monitoring NOC is currently observing inconsistent delivery towards MTN Zambia destination network.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Queueing at carrier end.
DR Notification : Queueing at carrier end.
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 17 Aug 2021 14:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Aug 17, 2021 - 14:53 UTC