Ticket Number :: MNOC-33334 Services:: DI MMS 365 - MM7
Description ::
• All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 24 September 2021 16:30 Hrs. Incident End Date & Time (GMT) : 24 September 2021 22:00 Hrs.
Queues are decreasing. We will continue to monitor and update once all the queues are cleared.
Posted Sep 24, 2021 - 21:30 UTC
Identified
Queues are decreasing. We will continue to monitor and update once all the queues are cleared.
Posted Sep 24, 2021 - 19:21 UTC
Investigating
Ticket Number :: MNOC-33334 Services:: DI MMS 365 - MM7
Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 24 September 2021 16:30 Hrs.