[ANNOUNCEMENT] Sinch E-mail 365 Services | End of Life notification of SAP branded FQDNs

Scheduled Maintenance Report for Sinch

Completed

The scheduled maintenance has been completed.

Posted Oct 31, 2023 - 00:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 31, 2023 - 00:01 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Sep 15, 2023 - 11:47 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Sep 15, 2023 - 10:54 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Aug 22, 2023 - 11:00 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Aug 22, 2023 - 09:20 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Aug 10, 2023 - 10:21 UTC

Scheduled

Service : DI E-Mail 365
Reference Number: NA

Start Date and Time: 31 October 2023 00:00 GMT
End Date and Time : 31 October 2023 00:00 GMT

Description:

The following SAP branded FQDNs used for Sinch Email365 services will be decommissioned on the 31st of Oct ’23.

• multichannel-pp.sapmobileservices.com
• email-eu1.sapdigitalinterconnect.com

The email ID ‘unsubscribe@eu1mail.sapdigitalinterconnect.com’ to unsubscribe will be decommissioned on the 31st of Oct ’23.

Action required: Customers who use the above FQDNs for Sinch Email365 services are requested to use the new Sinch Branded FQDN that are provided below if they are not already using them.

• eu.email.sdi.sinch.com

• The unsubscribe email address must be updated to
'unsubscribe@eusmtp.email.sdi.sinch.com'.

For example:

• If you are on SAP Marketing Cloud, and were connecting as https://multichannel-pp.sapmobileservices.com/email/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/v1/UserID/notifications.
• If you are on SAP Marketing Cloud, and were connecting as https://email-eu1.sapdigitalinterconnect.com/in365-api/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/v1/UserID/notifications.
• If you use SAP Marketing On Premise solution, and were connecting as https://multichannel-pp.sapmobileservices.com/email/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/email/UserID/notifications
• If you use SAP Marketing On Premise solution, and were connecting as https://email-eu1.sapdigitalinterconnect.com/in365-api/UserID/notifications, you must now connect as https://eu.email.sdi.sinch.com/email/UserID/notifications.

The TLS certificate for the new Sinch Branded FQDN can be downloaded from this link. https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Customers-who-access-Email365/ta-p/10992

Impact:
• Client applications connecting to the services listed above using the SAP branded FQDNs will fail after the 31st of Oct ’23. To resolve the issue, client applications must use the Sinch branded FQDN.
• Client applications connecting to the services listed above using the new Sinch branded FQDNs via TLS secured ports will fail if the new TLS certificate is not added to their certificate store or if they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 10, 2023 - 10:13 UTC

This scheduled maintenance affected: Sinch DI Services (E-mail 365).