Verification Degradation

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that this incident is now resolved.

Incident start time: 2021-12-07 15:36 UTC
Incident restoration time: 2021-12-07 16:05 UTC
Incident end time: 2021-12-07 16:05 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 07, 2021 - 17:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Incident start time: 2021-12-07 15:36 UTC
Incident restoration time: 2021-12-07 16:05 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 07, 2021 - 16:23 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing performance degradation affecting our Verification Service.

Incident start time: 2021-12-07 15:36 UTC
Incident end time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Posted Dec 07, 2021 - 15:55 UTC
This incident affected: Verification (Flash Call Verification, SMS Verification, Verification Text to Speech).