Issue with delivery reports for the United States (US)

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-02-15 17:00 UTC
Incident End Time: 2023-02-15 18:43 UTC

Impact: Clients may have permanently lost some delivery reports during the time slot, note that this did not impact MT messages.

Posted Feb 15, 2023 - 19:02 UTC

Investigating

We are currently observing an issues with delivery reports towards the United States (US).

Incident Start Time: 2023-02-15 17:00 UTC

We will update as soon as we have more information.

Posted Feb 15, 2023 - 18:35 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC).