DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-32665

Incident Report for Sinch

Resolved

MM7 queues built within our platform have been cleared and traffic has resumed to normal.
Monitoring NOC will continue to monitor.

Incident Start Date & Time (GMT) : 30-Aug-2021 22:00 Hrs.
Incident End Date & Time (GMT) : 31-Aug-2021 07:22 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 31, 2021 - 07:26 UTC

Identified

Hi All,

Queues are on decline now. We will inform you once all the traffic queues have cleared.

Posted Aug 31, 2021 - 03:56 UTC

Investigating

Ticket Number :: MNOC-32665
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 30-Aug-2021 22:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 30, 2021 - 22:19 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).