The MM7 queues have been cleared and issue is resolved.
Incident Start Date & Time (GMT) : Feb 28, 2023 17:20 Hrs. GMT Incident End Date & Time (GMT) : Mar 01, 2023 00:25 Hrs. GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 01, 2023 - 00:44 UTC
Investigating
Ticket Number :: MNOC-46232 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : Feb 28, 2023 17:20 Hrs. GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 28, 2023 - 17:36 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).