We are writing to inform you that this incident has now been resolved.
Incident Start Time: 2021-09-28 12:36 UTC Incident Restoration Time: 2021-09-28 13:50 UTC Incident End Time: 2021-09-28 15:17 UTC
We appreciate your patience and apologize for any inconvenience experienced while we worked on the issue. In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Sep 28, 2021 - 15:35 UTC
Monitoring
Dear Client,
We have now mitigated the issue that impacted EU3 TLS-enabled API access ports and services are now restored.
Incident Start Time: 2021-09-28 12:36 UTC Incident Restoration Time: 2021-09-28 13:50 UTC
We appreciate your patience and apologize for any inconvenience experienced while we worked on the issue. In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Sep 28, 2021 - 14:54 UTC
Identified
Dear Client,
We have now identified the issue leading to the Site EU3 - Degradation and we are currently working on it.
Incident Start Time: 2021-09-28 12:36 UTC.
Impact: Clients connecting to EU3 TLS-enabled API access ports (3601/3701/3801) are unable to connect.
It is advised that clients connect to our redundant EU1 site for the duration of this issue. Alternate SMPP FQDN: smpp-eu1.clxcommunications.com / eu1.smpp.api.sinch.com (34.248.94.53) Alternate HTTP FQDN: http-eu1.clxcommunications.com / eu1.httpsms.api.sinch.com (34.248.94.53) Alternate ENUM FQDN: enum-eu1.clxcommunications.com (34.249.253.255)
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on. In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Sep 28, 2021 - 14:02 UTC
Update
We are continuing to investigate this issue.
Posted Sep 28, 2021 - 13:07 UTC
Investigating
Dear Client,
We are currently experiencing a performance degradation on our EU3 site. It is advised that clients connect to our redundant EU1 site for the duration of this issue.
Incident Start Time: 2021-09-28 12:36 UTC.
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on. In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Sep 28, 2021 - 12:56 UTC
This incident affected: Messaging APIs (SMPP - EU, HTTP - EU, REST - EU) and Lookup API Endpoints (ENUM EU, HTTP EU).