Ticket Number :: MNOC-47638 Services:: DI MMS 365 - MM7
Description :: • All queues related to DR have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 03 May 2023 17:00 Hrs. Incident End Date & Time (GMT) : 03 May 2023 23:30 Hrs.
Queues built within our platform are due to high traffic. We will continue to monitor and update on further improvements.
Posted May 03, 2023 - 21:17 UTC
Investigating
Ticket Number :: MNOC-47638 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 03 May 2023 17:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 03, 2023 - 17:38 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).