The queues are now cleared and new MT traffic is no longer impacted by any delay. We are marking this incident as resolved.
Incident Start Time: 2020-02-26 07:00 UTC Incident Resolution Time: 2020-02-26 09:15 UTC Incident End Time: 2020-02-26 10:40 UTC
We appreciated your patience and apologize for any inconvenience experienced while we were worked with the provider to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Feb 26, 2020 - 10:40 UTC
Monitoring
Dear Client,
The issue have been identified and resolved, however, we are seeing delays for the MT traffic delivery as queued messages are being sent out. We will update you once the queues are cleared.
Incident Start Time: 2020-02-26 07:00 UTC Incident Resolution Time: 2020-02-26 09:15 UTC Incident End Time: TBA
Please contact support@sinch.com should you require further information or assistance.
Posted Feb 26, 2020 - 10:01 UTC
Update
Dear Client,
We are still witnessing delivery issues towards Etisalat Egypt which is impacting MT traffic.
We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Feb 26, 2020 - 09:03 UTC
Investigating
Dear Client,
We are writing to inform you we are currently facing delivery issues towards Etisalat Egypt We will continue to update you with further information once available.
Incident Start Time: 2020-02-26 07:00 UTC Incident Resolution Time: TBA Incident End Time: TBA
We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Feb 26, 2020 - 08:12 UTC
This incident affected: External Connectivity (SMS - EMEA).