We have been monitoring the traffic and delivery is back to normal towards all affected destinations so we are now marking this incident as resolved.
Incident Start Time: 2020-02-24 07:44 UTC Incident Resolution Time: 2020-02-24 09:43 UTC Incident End Time: 2020-02-24 13:22 UTC
We appreciated your patience and apologize for any inconvenience experienced while we were worked with the signaling provider to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Feb 24, 2020 - 12:22 UTC
Monitoring
Adjustments have been made on our provider's end, and all the queued traffic is now delivering, new submitted traffic is currently delivering instantly and we are monitoring the results.
Incident Start Time: 2020-02-24 07:44 UTC Incident Resolution Time: 2020-02-24 09:43 UTC Incident End Time: TBA
We will further update with news once available.
Posted Feb 24, 2020 - 10:18 UTC
Update
We are continuing to investigate this issue.
Posted Feb 24, 2020 - 08:50 UTC
Update
We are continuing to investigate this issue.
Posted Feb 24, 2020 - 08:31 UTC
Investigating
Dear Client,
We are writing to inform you we are currently facing issues with our signaling provider towards multiple destinations.
Globe Philippines Etisalat Egypt Metfone Cambodia Maxis Malaysia Grameenphone Bangladesh
We will continue to update you with further information once available.
Incident Start Time: 2020-02-24 07:44 UTC Incident Resolution Time: TBA Incident End Time: TBA
We appreciate your patience and apologize for any inconvenience experienced while we are working with the signaling provider to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Feb 24, 2020 - 08:20 UTC
This incident affected: Connectivity by region (SMS - APAC, SMS - EMEA) and Verification (SMS Verification).