Delivery Issue Guatemala - Tigo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-09-29 23:27 UTC
Incident Start Time: 2026-09-30 09:01 UTC

Posted Sep 30, 2026 - 12:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2026 - 08:12 UTC

Update

We are continuing to investigate this issue.

Posted Sep 30, 2026 - 03:02 UTC

Update

We are continuing to investigate this issue.

Posted Sep 30, 2026 - 00:54 UTC

Investigating

We are currently observing delivery issues in Guatemala - Tigo

Incident Start Time: 2026-09-29 23:27 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Sep 29, 2026 - 23:50 UTC

This incident affected: External Connectivity (SMS - LATAM).