Sinch Service Notification - AU Service Degradation
Incident Report for Sinch
Resolved
The issue with one of our AU1 sites has been resolved.

Start Time: 2021-04-19 22:37 UTC
End Time: 2021-04-19 23:27 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Apr 20, 2021 - 00:09 UTC
Monitoring
Dear Client,

The issue with one of our AU1 sites has been resolved. We had a network routing incident that was resolved.
During the incident the second redundant AU site was available. This only impacted SMPP and HTTP SMS traffic for the single site. We apologize for the inconvenience.

Start Time: 2021-04-19 22:37 UTC
End Time: 2021-04-19 23:27 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Apr 19, 2021 - 23:54 UTC
Investigating
Dear Client,

We are currently experiencing an outage at one of our AU SMSCs.
It is advised that clients connect to our redundant AU SMSC for the duration of this issue.

Start Time: 2021-04-19 22:37 UTC

FQDNs: au1-1.httpsms.api.sinch.com, au1-1.smpp.api.sinch.com
IP Address: 13.237.67.114

Redundant SMSC Information:
FQDNs: au1-2.httpsms.api.sinch.com, au1-2.smpp.api.sinch.com
Redundant IP: 3.104.232.22

Please contact support if you have any questions.
Posted Apr 19, 2021 - 22:37 UTC
This incident affected: Messaging API - AU (SMPP, HTTP) and Lookup API Endpoints (ENUM AU).