Connectivity issues

Incident Report for Sinch

Resolved

Dear Client,

This incident has been resolved.

Impact: 4 minutes of delay on a small subset of message deliveries.

Start time: 2020-07-02 10:22 UTC
End time: 2020-07-02 10:26 UTC

Please reach out to support@sinch.com should you have any questions or concerns.

Posted Jul 02, 2020 - 12:40 UTC

Monitoring

Dear Client,

We are writing to inform you that we experienced a brief period of connectivity issues that might have affected traffic flow on our platform.
The situation has since stabilised and we are currently monitoring while we are assessing any impact this may have caused.

Start time: 2020-07-02 10:22 UTC
End time: TBD

Please reach out to support@sinch.com should you have any questions or concerns.

Posted Jul 02, 2020 - 10:58 UTC

This incident affected: Messaging API - EU (SMPP, HTTP, REST, WhatsApp) and Messaging API - US (SMPP, HTTP, REST, MMS, RCS, WhatsApp, SPAN).